LilyLou & You Terms & Conditions

Our Stationery

Designs shown are copyright of Lilylou & You. Images may not be reproduced without the express permission of the owner (Lilylou & You).

Prices include envelopes and printed inserts where applicable. RSVP pre-addressed postcards are included as standard in all DAY invitations. Prices for RSVP cards with pre-addressed envelopes are available at an additional cost.

Our pocketfold or envelopment designs include RSVP and additional cards as displayed.

The price for Order of Service (Mass booklets etc) include up to 4 sides of A5 printing. Any additional pages may incur extra costs. If quotes for Mass Booklet Covers only are requested then the price quoted is for the cover only.

As all stationery is made by hand, slight variations may occur - this is what makes your stationery unique. Occasionally we may have to substitute a product or component used in our designs and wherever possible we will notify you of any significant changes.

Delivery Times

Delivery times do fluctuate and will be published on the Home Page as and when they change but are always a minimum of 6 weeks from point of order.  We always try to accommodate your needs wherever possible, but for your own peace of mind, please allow as much time as possible when placing your order.

Ordering

Please contact us by phone or email mail@lilylouandyou.co.uk to place your order.

Please note a minimum order of 20 invites applies.  Offers available  at the time of ordering may supersede this condition.


We will reply by email with a full and final quote whereupon your payment option will be confirmed and an invoice issued.


All quotes/prices are shown in £ sterling.

Please note all quotes are valid for 28 days only.

You are welcome to order your stationery in stages. For example, you may wish to order 'save  the date' cards and invitations first and then request additional items such as orders of service, menus, place cards and table plans nearer to the date of the wedding.

Payment

Full payment is required at point of order. This must be paid by:

  • Sterling cheque
  • Bank transfer
  • Paypal - all credit/debit cards are acceptable via this method
    YOU DO NOT NEED A PAYPAL ACCOUNT TO USE THIS PAYMENT OPTION - just an email address
  • Google Checkout

 

Solution Graphics
Google Checkout


All payments are to be received in £'s sterling.

PROOFS - IMPORTANT NOTICE PLEASE READ.

Your proofs will be presented to you via email in PDF format and will be correct to the best of our knowledge however we are human and sometimes make mistakes!! 

Please note it is your responsibility to carefully check each and every word to ensure spelling is correct and only when you are happy you should sign them off to us with the following sentence in an email please - we cannot commence work on your order until this statement is received:

"I have received the proofs, checked and approve all for print".

If in the event an error is found after print we cannot be held responsible and any extra reprints will be made, if time allows, at full charge.

We will issue proofs a maximum of 3 times - thereafter a charge of £3.00 per proof will be charged to you. Work cannot commence until approval is received as above.

 

Postage and Packing

UK Delivery £10 per delivery
Southern Ireland £20 per delivery
Rest of the World, please contact us for a quote

At times when |Free P&P is offered these details will be noted on our offers page.

Express delivery or special delivery options are available at full cost to the client.


Table plans incur an additional delivery charge of £10.00 each.

It is your responsibility to sign for goods dispatched by courier - please ensure a delivery address is provided where there will be someone available to sign for your order.

All orders are carefully packed to avoid damage in transit. Any damage MUST be notified within 24 hours of receipt.

On receipt, if you feel there are any discrepancies with your order, these MUST be notified within 48 hours of receipt.

Offers/Discounts - Please refer to individual terms and conditions of offers in place at any one time - a link will become available on the website when offers are in effect.

We reserve the right to withdraw or amend offers at any time - this will not affect orders in place.

Refund Policy

Refunds/replacements will be made for faulty goods alone.

If you wish to cancel your order please note the following:

Cancellation 12 weeks or more prior to production date 
= refund LESS 20% administration charge

Cancellation between 12 weeks and 4 weeks prior to production date
= refund LESS 50%

Cancellation 4 weeks or less prior to production date
= NO REFUND.

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We encourage you to contact us at any time you have a question regarding your stationery - we are always here!

Thank you for taking the time to read this information.

Bernie & Claire
LilyLou & You

Please note we reserve the right to vary/amend the above Terms and Conditions wherever appropriate or deemed necessary.